Terms of Use

These Terms of Use, together with any additional terms, policies, consents, notices, forms, agreements, or disclosures that are presented to you or linked from our website, landing pages, booking pages, forms, or services, govern your access to and use of the websites, landing pages, digital properties, forms, appointment booking tools, communications, promotions, and services operated for or on behalf of The DRIPBaR Jacksonville, USA, Inc., doing business as The DRIPBaR Jacksonville ("The DRIPBaR Jacksonville," "we," "us," or "our").

These Terms apply to The DRIPBaR Jacksonville location, including the website located at jacksonville-tamaya-market.thedripbar.com, landing pages, advertising forms, booking pages, and related online or offline interactions that link to or reference these Terms.

Please read these Terms carefully. By accessing or using any portion of the website, submitting a form, booking an appointment, opting in to communications, purchasing services or products, or otherwise interacting with us, you agree to these Terms. If you do not agree to these Terms, you may not use the website or services.

1. Related Policies and Documents

These Terms should be read together with our Privacy Policy and any applicable health, medical, intake, consent, waiver, membership, promotional, payment, cancellation, or service-specific documents.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including information related to SMS, email, advertising, cookies, analytics, and appointment reminders.

If you receive services from us, you may also be required to review and sign additional forms, including intake forms, consent forms, treatment-specific forms, medical questionnaires, authorizations, payment terms, or other clinic documents. Those documents may contain additional terms that apply to your visit, treatment, appointment, or purchase.

If any service-specific written agreement conflicts with these Terms, the service-specific written agreement will control for that specific service or transaction.

2. Website Use

The website and its contents are provided for personal, informational, educational, scheduling, promotional, and customer service purposes. You may use the website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful, fraudulent, harmful, abusive, or unauthorized purpose.
• Use the website in a way that could damage, disable, overburden, impair, or interfere with the website, our systems, or another person's use of the website.
• Attempt to gain unauthorized access to any account, system, server, database, network, form, or restricted area.
• Use automated tools, bots, scrapers, crawlers, or similar technologies to access, copy, monitor, or extract content except where expressly permitted by law.
• Upload or transmit viruses, malware, harmful code, spam, or other disruptive materials.
• Impersonate any person or entity or misrepresent your identity or affiliation.
• Submit false, inaccurate, misleading, incomplete, or unauthorized information.
• Interfere with security features, access controls, or usage limitations.
• Use the website to harass, threaten, defame, abuse, or harm any person.
• Use the website or services in a way that violates any applicable law, regulation, professional rule, carrier rule, platform policy, or third-party right.

We may suspend, restrict, or terminate access to the website or services if we believe you have violated these Terms or if we determine that restriction is necessary to protect our business, users, patients, staff, systems, legal rights, or compliance obligations.

3. Eligibility and United States Use

The website and services are intended for users located in the United States. We make no representation that the website or services are appropriate or available outside the United States. If you access the website from outside the United States, you do so at your own initiative and are responsible for compliance with applicable laws.

Certain services may only be available to individuals who meet age, health, medical, consent, location, or eligibility requirements. If you are under 18, you may use the website only with involvement and consent of a parent or legal guardian. Services for minors may require additional parent or guardian consent and may be subject to additional restrictions.

We reserve the right to refuse service, cancel appointments, require additional information, or decline to provide a service if we determine that a service may not be appropriate, safe, lawful, or available for you.

4. Health and Medical Disclaimer

The website is for educational and informational purposes only. The website is not a substitute for professional medical advice, diagnosis, treatment, or emergency care. The website may provide general information about wellness, IV therapy, injections, supplements, services, ingredients, symptoms, conditions, or service options, but it does not create a provider-patient relationship merely by your use of the website.

You should consult a qualified licensed professional regarding health questions, medical conditions, medications, allergies, contraindications, pregnancy, treatment suitability, or service eligibility.

Do not disregard medical advice or delay seeking medical advice because of information on the website. If you are experiencing a medical emergency, call 911.

Some statements about wellness, alternative treatments, supplements, ingredients, or services may not have been evaluated by the Food and Drug Administration. Unless expressly stated and legally permitted, services and products are not intended to diagnose, treat, cure, or prevent disease.

5. No Emergency or Time-Sensitive Use

The website, forms, email, SMS, social media, voicemail, chat, advertising lead forms, and other general communication channels are not intended for emergencies or urgent medical situations.

Do not submit emergency, urgent, or highly sensitive medical information through general website forms, advertising forms, SMS, email, or social media. If you need urgent medical assistance, call 911 or contact a qualified health care provider.

We are not responsible for any delay in reviewing or responding to communications submitted through non-emergency channels.

6. Appointments, Booking, and Service Availability

The website may allow you to request, schedule, reschedule, or cancel appointments through online booking tools or third-party scheduling platforms. Appointment availability is not guaranteed until confirmed by us or by our booking system.

We reserve the right to confirm, reschedule, cancel, or decline appointments for any reason permitted by law, including provider availability, eligibility, safety, incomplete information, medical concerns, payment issues, staffing, system errors, or emergencies.

You agree to provide accurate and complete information when booking appointments or requesting services. You are responsible for updating us if any information changes before your appointment, including health conditions, medications, allergies, pregnancy status, or other information relevant to service suitability.

7. Medical Screening, Consent, and Service Suitability

Certain services may require medical screening, consultation, consent, intake forms, health questionnaires, provider review, or approval by licensed personnel. Completing a booking request or submitting a form does not guarantee that you will receive a requested service.

We may decline to provide a service if we determine that it may be inappropriate, unsafe, unavailable, contraindicated, or otherwise not advisable. We may also recommend that you consult another health care provider.

You agree to provide accurate and complete health and medical information when requested. You understand that inaccurate, incomplete, or omitted information may affect safety, service suitability, and outcomes.

8. Payments, Fees, Promotions, and Memberships

Prices, promotions, membership offers, service descriptions, and availability may change at any time. We reserve the right to correct errors, update pricing, modify offers, limit quantities, cancel promotions, or refuse transactions where permitted by law.

Promotions, discounts, memberships, packages, and special offers may be subject to additional terms, eligibility requirements, expiration dates, service limitations, or exclusions. Unless otherwise stated, offers may not be combined, transferred, redeemed for cash, or applied retroactively.

Payment terms, cancellation terms, refund terms, membership terms, package terms, or service-specific terms may be provided separately at the time of purchase or booking. If separate payment or membership terms apply, those terms are incorporated into these Terms.

9. Communications Consent

By submitting your contact information to us, including through a website form, landing page, Meta lead form, Google lead form, appointment booking form, phone call, email, SMS, paper form, in-person form, or other interaction, you authorize us to contact you regarding your inquiry, appointment, requested services, account, purchases, customer care, or communication preferences.

We may contact you by phone, email, text message, voicemail, direct message, mail, or other communication methods, subject to applicable law and your communication preferences.

Some communications are service-related, such as appointment confirmations, appointment reminders, scheduling assistance, customer care, account information, or responses to your inquiry. Other communications are promotional, such as offers, events, membership promotions, and marketing campaigns.

We treat promotional SMS consent separately from appointment reminder, customer care, or other informational SMS consent.

10. Text Messaging Program Terms

This section describes the text messaging program terms for The DRIPBaR Jacksonville. These terms apply to SMS and MMS messages sent by or on behalf of The DRIPBaR Jacksonville.

10.1 Program Name and Sender

The text messaging program is operated by or on behalf of The DRIPBaR Jacksonville.

Business contact information:

10.2 Message Categories

The DRIPBaR Jacksonville may offer two separate categories of text messages.

Service-Related and Appointment Messages

Service-related text messages may include:

• Responses to your inquiry
• Scheduling assistance
• Booking confirmations
• Appointment reminders
• Rescheduling notices
• Cancellation notices
• Pre-visit instructions
• Customer care messages
• Account or service updates
• Follow-up messages related to your requested services

Message frequency varies based on your appointments, requests, and interactions with us.

Promotional and Marketing Messages

Promotional text messages may include:

• Special offers
• Promotions
• Membership offers
• Event updates
• New service announcements
• Seasonal campaigns
• Local marketing updates
• Wellness-related promotional content

Promotional text messages are sent only if you separately opt in to receive marketing texts from The DRIPBaR Jacksonville.

10.3 Separate Marketing Consent

Consent to receive promotional text messages is separate from consent to receive service-related, customer care, appointment reminder, or other informational messages.

Consent to receive promotional text messages is not required as a condition of purchasing any goods or services.

If a form or process offers both service-related text messages and promotional text messages, the promotional SMS opt-in should be presented separately, such as through a separate unchecked checkbox, signed consent section, or other affirmative opt-in method.

10.4 How You May Opt In

You may opt in to text messages by methods that may include:

• Submitting a website or landing page form with SMS consent language
• Checking an optional SMS consent checkbox
• Submitting a Meta lead form, Google lead form, or similar advertising form that includes SMS consent language
• Providing your mobile number during appointment booking
• Completing a paper, electronic, or in-person consent form
• Texting a keyword to us, if a keyword program is made available
• Requesting text communication from our team

The specific opt-in language presented at the time of consent controls the type of text messages you agree to receive.

10.5 Message Frequency

Message frequency varies by program and your interaction with us.

Service-related and appointment messages may be sent when you submit an inquiry, request scheduling assistance, book an appointment, reschedule, cancel, or receive customer care support.

Promotional message frequency varies and may include recurring promotional messages, offers, event notices, or updates.

10.6 Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge fees for messages sent or received depending on your mobile plan.

10.7 Opt-Out Instructions

You may opt out of text messages at any time by replying STOP to a message from us.

After you reply STOP, we may send one final text message confirming that you have been unsubscribed. After that, we will not send additional SMS messages to that number unless you opt in again, except as permitted by law.

10.8 Help Instructions

For help, reply HELP to a text message from us or contact us at (904) 204-1541.

10.9 Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

10.10 Mobile Data Non-Sharing

We may use service providers that help us deliver and manage text messages, including SMS platforms, CRM systems, scheduling systems, and communication providers. These service providers may process mobile information only as needed to provide services to us and are not permitted to use mobile information or SMS opt-in data for their own marketing or promotional purposes.

10.11 Supported Carriers and Delivery

Text message delivery depends on your mobile carrier, device, network availability, and other factors outside our control. We do not guarantee that messages will be delivered, delivered on time, or error-free.

10.12 Changes to SMS Terms

We may modify or terminate our text messaging programs at any time. Updated SMS terms will be posted in these Terms or otherwise made available.

11. Appointment Reminder Terms

Appointment reminders are intended to help you manage scheduled or requested appointments. Appointment reminders may be sent by SMS, email, phone, voicemail, or other available channels.

Appointment reminders may include the date, time, location, service category, scheduling link, confirmation request, cancellation link, rescheduling instructions, or general preparation instructions.

Because SMS and email may not be fully secure, appointment reminders should not include unnecessary sensitive health information. You are responsible for ensuring that the contact information you provide is accurate and that you are comfortable receiving appointment-related communications at that contact information.

Opting out of promotional marketing messages does not automatically cancel appointment reminders or other service-related communications unless you separately request that change or applicable law requires it.

12. Email Marketing Terms

If you provide your email address or opt in to receive emails, we may send service-related or promotional emails.

Promotional emails may include offers, memberships, local promotions, events, announcements, educational content, or wellness-related updates. You may unsubscribe from promotional emails using the unsubscribe link in the email or by contacting us.

Unsubscribing from promotional emails may not stop appointment-related, transaction-related, service-related, legally required, or customer care emails.

You agree not to provide another person's email address without permission.

13. Phone Calls, Voicemail, and Call Recording

If you provide a phone number, we may call you regarding your inquiry, appointments, services, account, purchases, customer care, or other matters related to your interaction with us.

Calls may be monitored, recorded, transcribed, or retained for quality assurance, training, safety, compliance, documentation, and customer service purposes, where permitted by law. By communicating with us by phone, you consent to such monitoring and recording where allowed by applicable law.

Do not use voicemail or phone messages for emergencies or urgent medical matters.

14. Advertising, Analytics, and Online Tracking

We may use advertising, analytics, hosting, CRM, communication, and infrastructure tools to operate and improve our website, landing pages, campaigns, communications, and services. These may include:

• Google Analytics
• Google Tag Manager
• Google Ads and Google conversion tracking
• Meta Ads, Meta Pixel, Meta Conversions API, and other Meta Business Tools
• Twilio or other SMS and communication providers
• GoHighLevel, LeadConnector, or similar CRM, funnel, scheduling, automation, and communication platforms
• Vercel for hosting, deployment, and website infrastructure
• Amazon Web Services, or AWS, for cloud hosting, storage, infrastructure, security, and related services
• Email service providers
• Payment processors
• Scheduling and booking tools
• Security, fraud prevention, reporting, and performance tools

Our Privacy Policy provides more detail about how information may be collected, used, disclosed, and controlled in connection with these technologies.

Because The DRIPBaR Jacksonville operates in a wellness and medical-adjacent environment, we work to avoid intentionally sending protected health information or sensitive medical details to advertising platforms. Users should not submit highly sensitive health information through general advertising forms, general contact forms, pixels, SMS, email, or social media.

15. Privacy

Your use of the website and services is also governed by our Privacy Policy. Please review it carefully.

The Privacy Policy explains how we collect and use information, including information collected through website forms, Meta lead forms, Google Ads, analytics tools, cookies, SMS, email, appointment reminders, booking platforms, CRM tools, AWS, Vercel, and related service providers.

By using the website or submitting information to us, you acknowledge that you have reviewed our Privacy Policy.

16. Intellectual Property

Unless otherwise stated, all content and materials on the website are owned by, controlled by, or licensed to The DRIPBaR Jacksonville, its affiliates, franchisors, licensors, or content providers. This includes text, graphics, logos, images, icons, videos, audio, designs, layouts, service names, trademarks, trade dress, software, code, content, and other materials.

You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, sell, license, create derivative works from, or exploit any website materials without prior written permission, except as expressly permitted by these Terms or applicable law.

All trademarks, service marks, trade names, logos, and brand features are the property of their respective owners. Nothing in these Terms grants you any right to use any trademark, service mark, trade name, logo, or brand feature without permission.

17. User Submissions and Communications

If you submit comments, reviews, feedback, suggestions, testimonials, ideas, messages, images, content, or other materials to us through the website or other communication channels, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, distribute, and create derivative works from such submissions for business, operational, customer service, marketing, compliance, and other lawful purposes, subject to applicable privacy and health information laws.

You represent that you have the right to submit the materials and that the materials do not violate the rights of any third party or applicable law.

We are not required to treat submissions as confidential unless required by law or unless we have agreed in writing to do so.

Do not submit protected health information, highly sensitive information, or confidential information through public review tools, comments, social media, or general website forms.

18. Reviews, Testimonials, and Social Media

If you provide a review, testimonial, social media post, tag, comment, or similar content about us, you agree that we may use it where permitted by law and platform rules. We will not use protected health information in marketing without appropriate permission where required.

Reviews and testimonials reflect individual experiences and may not represent typical results. Health and wellness outcomes vary by individual.

19. Third-Party Links, Tools, and Services

The website may link to or integrate with third-party websites, tools, platforms, booking systems, payment processors, maps, social media platforms, advertising platforms, communication tools, or other services.

We are not responsible for the content, privacy practices, terms, security, availability, accuracy, or performance of third-party websites or services. Your use of third-party services may be governed by their own terms and privacy policies.

The inclusion of a third-party link or tool does not imply endorsement unless expressly stated.

20. Accounts, Passwords, and Security

Certain features may require registration, login, or account credentials. You agree to provide accurate and complete information and to keep your credentials secure.

You are responsible for all activity that occurs under your account or credentials. You must notify us promptly if you suspect unauthorized access, misuse, or a security issue.

We may refuse, suspend, restrict, or terminate account access where we believe it is appropriate for security, compliance, legal, operational, or business reasons.

21. Website Availability and Changes

We may modify, suspend, discontinue, or restrict any portion of the website, services, content, features, booking tools, communications, promotions, or digital properties at any time without notice.

We do not guarantee that the website, booking tools, communications, or services will be available, uninterrupted, secure, accurate, complete, current, or error-free.

22. Errors and Inaccuracies

The website may contain typographical errors, inaccuracies, omissions, outdated information, pricing errors, service availability errors, or other mistakes. We reserve the right to correct errors, update information, cancel transactions, refuse service, or revise content at any time without notice, including after a booking request or order has been submitted.

23. Disclaimer of Warranties

24. Limitation of Liability

25. Indemnification

You agree to defend, indemnify, and hold harmless The DRIPBaR Jacksonville and its owners, affiliates, franchisors, subsidiaries, directors, officers, employees, contractors, agents, service providers, vendors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use or misuse of the website or services
• Your violation of these Terms
• Your violation of applicable law
• Your violation of any third-party rights
• Information or content you submit
• Your fraud, negligence, willful misconduct, or unauthorized conduct
• Your failure to provide accurate or complete information

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

26. Investigations and Enforcement

We may investigate suspected violations of these Terms, misuse of the website, suspicious activity, security incidents, or unlawful conduct. We may cooperate with law enforcement, regulators, carriers, platforms, service providers, and legal authorities.

We may remove content, suspend access, terminate accounts, cancel appointments, block communications, preserve records, or take other corrective action where we believe it is appropriate.

You waive and hold harmless The DRIPBaR Jacksonville from claims resulting from actions taken during or as a result of investigations, enforcement, or cooperation with legal authorities.

27. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles, unless another law is required to apply.

Subject to any mandatory law that provides otherwise, you agree that any dispute arising out of or relating to these Terms, the website, or your use of the website will be brought in the state or federal courts located in Duval County, Florida.

28. Time Limit to Bring Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or related to the website or these Terms must be filed within one year after the claim or cause of action arose, or it will be permanently barred.

29. Changes to These Terms

We may update these Terms from time to time. When we update these Terms, we will revise the "Last Updated" date above. Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.

You are responsible for reviewing these Terms periodically.

30. Termination

We may suspend, restrict, or terminate your access to the website, communications, booking tools, or services at any time and for any reason permitted by law, including if we believe you violated these Terms, created risk, submitted inaccurate information, misused the website, or engaged in unlawful or inappropriate conduct.

Upon termination, your right to use the website will immediately cease. Sections that by their nature should survive termination will survive, including sections regarding intellectual property, submissions, disclaimers, limitation of liability, indemnification, governing law, and dispute terms.

31. Miscellaneous

These Terms, together with the Privacy Policy and any applicable service-specific terms, constitute the agreement between you and The DRIPBaR Jacksonville regarding the website and related digital interactions.

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

You may not assign these Terms without our prior written consent. We may assign these Terms as part of a business transaction, corporate reorganization, franchise relationship, asset transfer, merger, acquisition, or by operation of law.

Headings are for convenience only and do not affect interpretation.

32. Contact Information

If you have questions about these Terms or need help with communications, please contact us:

For SMS help, reply HELP to a message from us.
To opt out of SMS, reply STOP to a message from us.

33. A2P and Messaging Compliance Summary for Reviewers

This section is included to make The DRIPBaR Jacksonville's messaging terms clear to consumers, service providers, carriers, and A2P reviewers.